Meghan Markle’s frequent hugs made Kate Middleton, Prince William ‘flinch’: book

Last Updated: March 24, 2025By

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Meghan Markle’s life in Kensington Palace seemed doomed from the start.

The Duchess of Sussex was accused of having a “messiah complex” by former palace aides, who nicknamed her “Duchess of Difficult” before she made her royal exit.

The claim was made by royal author Tom Quinn, who has written a new book, “Yes Ma’am: The Secret Life of Royal Servants.” Quinn spoke to hundreds of former and current palace staff members to learn what it’s like to watch over the House of Windsor.

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Meghan Markle smiling touching her chest wearing a white blazer.

Meghan Markle was described as warm by several palace staff members, said royal author Tom Quinn. But not everyone within the household felt that way. (Max Mumby/Indigo/Getty Images)

Fox News Digital reached out to Archewell, which handles the offices of the Duke and Duchess of Sussex, and Kensington Palace for the Prince and Princess of Wales for comment. A spokesperson for Buckingham Palace previously told Fox News Digital, “We don’t comment on such books.”

“Several of the aides that I spoke to, as well as the more junior staff, said that Meghan had what they called a ‘messiah complex,’” Quinn claimed to Fox News Digital. 

Meghan Markle with her arms raised wearing a sleeveless black dress and speaking to a mic.

Palace staffers were allegedly worried that Meghan Markle had a “messiah complex” as a senior working royal. (Clodagh Kilcoyne via Getty Images)

“I think what they meant was that, as a working royal, she could save all the people whose lives were difficult. She could help with all sorts of problems, including poverty. She had this sense that came from a very good motivation that she could change the world for the better. But the aides saw her ideas of doing good as completely out of proportion to what she actually could do.”

Yes Ma'am Book Cover

Tom Quinn’s book, “Yes Ma’am: The Secret Life of Royal Servants,” is out now. (Biteback Publishing)

“They felt she had these grand ideas, but there was no way a single person could do what she wanted to do,” Quinn shared. “And I think there was also a suspicion that Meghan was trying to be more like William and Harry’s mother, Princess Diana, that she was trying to do the same thing. And I think there was irritation that her sense of importance would reflect badly on the royal family.”

One member of Meghan’s former staff claimed that the Duchess of Sussex was “focused on how she could become the best-known and most-loved member of the royal family.”

Meghan Markle appearing downcast during a royal engagement

Meghan Markle had both supporters and critics behind palace doors. (NDZ/Star Max/GC Images)

“She once said, ‘What Diana started I want to finish,’ and we took that to mean she wanted to become a sort of globetrotting champion of the poor and the marginalized,” the ex-aide claimed.

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Princess Diana wearing the lover's knot tiara in a white dress looks off camera

Several palace staff members claimed to royal author Tom Quinn that they felt Meghan Markle was trying to be the next Princess Diana. (Terry Fincher/Princess Diana Archive)

One of Queen Elizabeth II’s former courtiers also claimed to Quinn that Buckingham Palace had become “really worried” that Meghan had made her own plans for her life as a working royal. They felt she “wanted to do her own thing,” but “it was never going to be acceptable that Meghan should outshine Princess Anne, Prince Charles [as he was then known] and [the queen].”

“Quite rightly, [the queen] always had to be the center and focus of everything the royal family did,” the aide claimed, as quoted in Quinn’s book. 

King Charles III with Queen Elizabeth II on Buckingham Palace balcony at Platinum Jubilee

Meghan Markle was said to be shocked that the former Prince Charles was so formal with his mother, Queen Elizabeth II. (Chris Jackson/Getty Images)

“I don’t think Meghan understood why that had to make her do things she didn’t want to do. She didn’t understand that when you join the royal family, you don’t do as you please, you do as you’re told. In a sense, you become a servant of the family.”

Kate Middleton wearing a light blue dress and a matching hat standing in front of Meghan Markle wearing a powder pink dress and a matching hat.

Some staff members claimed that Kate Middleton initially felt Meghan Markle was “delightful.” That allegedly quickly changed. (Max Mumby/Indigo/Getty Images)

The aide claimed that Meghan “felt constrained” and started to feel that she and Harry needed to “break out” where they could be working royals but “do their own thing without consulting the big royal machine.” For Harry, the idea of freedom sounded enticing, the aide claimed.

Meghan Markle and Prince Harry at an event

Palace staffers claimed that Prince Harry once said, “What Meghan wants, Meghan gets.” (Getty Images)

Quinn learned that the palace staff begged Harry to intervene. Instead, they began to see his “tendency to defend anything and everything Meghan says or does.”

Quinn said he could see how Meghan’s ambitions would become a problem.

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Prince William sitting next to Meghan Markle and Prince Harry in burgundy chairs.

Tom Quinn claimed that Prince William disliked Meghan Markle’s frequent hugs. (Eddie Mulholland/Pool/AFP via Getty Images)

If you’re married to the spare as Meghan is, you have to… accept that you’re taking a backseat position,” Quinn told Fox News Digital. “Meghan didn’t do that. That led to the idea that she had a ‘messiah complex.’ She might have exaggerated her ability to do good, but her desire to do it was very sincere.”

Meghan’s hugging also became a problem. The over-familiarity was considered “rude” by staff, who claimed that Kate Middleton, Prince William and King Charles III would “flinch” when Meghan moved in for an embrace.

Kate Middleton and Meghan Markle in London for Wimbledon

Kate Middleton and Meghan Markle have navigated marrying into the royal family very differently. (Karwai Tang/Getty Images)

“Tension developed between William and Harry as a result of Meghan’s warm, friendly, hug-everyone approach,” Quinn wrote. 

Prince Harry looking away in a suit while Meghan Markle and Prince William formally kiss on the cheek wearing dark suits.

Meghan Markle allegedly couldn’t understand why the royal family was so cold with each other. (Adrian Dennis/AFP via Getty Images)

“It made William uncomfortable because she hugged him virtually every time they bumped into each other; the hugging and cheek kissing fueled gossip among the staff that Meghan was flirting with William, which she was obviously not, but the tense atmosphere caused by all the touchy-feeliness (and the resultant gossip) deepened the rift between the brothers.”

Quinn told Fox News Digital while all the staff he spoke to agreed that the rumors were untrue, Kensington Palace was also a “hothouse where gossip and rumors develop.”

Prince Harry Meghan Markle Prince William Kate Middleton

Meghan Markle hasn’t been to the U.K. since Queen Elizabeth II’s death in 2022. (Chris Jackson/Getty Images)

“These rumors could become a life of their own,” he said. “The senior royals have to stop them before they start. Meanwhile, Meghan was upset and felt that the royal family was… pushing her away. I think the fact that Meghan felt slightly rejected was one of the reasons why this whole project [being senior royals] didn’t work.”

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Meghan Markle hugging a woman with an American flag wrapped around them.

“She was very warm,” royal author Tom Quinn told Fox News Digital about Meghan Markle. “Whenever she met other members of the family, she would hug them… the royals just don’t do that.” (Karwai Tang/WireImage/Getty Images)

“She was very warm,” said Quinn. “Whenever she met other members of the family, she would hug them… the royals just don’t do that… Meghan was astonished, for example, that Charles was so formal with his mother. It was as if she couldn’t understand why the family was so cold. She came from a tradition where if you met someone close to you, you hugged them.”

“Yes, Meghan got very bad press in the U.K.,” Quinn continued. “She was nicknamed the Duchess of Difficult by people who worked for her when she was a member of the royal family, and also, by other members of the royal family.”

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But it wasn’t always this way. Quinn pointed out in his book that at first, William and Kate found Meghan “delightful,” as quoted by one staffer.

Meghan Markle smiling and looking up at Prince Harry

Tom Quinn claimed that Meghan Markle was nicknamed “Duchess of Difficult” and “Mystic Meg” by several palace staff members. (Chris Jackson/Getty Images for the Invictus Games Foundation)

“I actually rather liked Meghan,” one staffer told Quinn. “She was very straightforward and matter-of-fact, but some people didn’t like that because they felt she had got a bit above herself. Even the kitchen maids, I think, were a bit jealous, which made them very critical of Meghan. 

“They liked Harry and felt very protective of him and then along comes this American woman who – they felt – made Harry into a less likable character. But as one of Harry’s own friends from the military said, ‘Harry was a man waiting for a woman to mold him, and Meghan was that woman.’”

Meghan Markle wearing a grey blazer, a black shirt and an oversized black hat.

One Kensington Palace staffer claimed that Meghan Markle could be hot and cold. (Reuters)

One former Kensington Palace staffer also claimed to Quinn, “Through absolutely no fault of her own, Meghan wasn’t always great with her staff – she just wasn’t used to it as Harry was. So, one minute she would be really friendly, perhaps over-friendly, with the staff, hugging everyone and trying to make friends with them, and the next she would be irritated by the fact that they wouldn’t respond instantly at all times of the day and night.

Meghan Markle and Prince Harry holding hands on their wedding day.

Prince Harry and Meghan Markle married on May 19, 2018, at Windsor Castle. She became the Duchess of Sussex. (Getty Images)

“It’s true that her nickname for a while was the Duchess of Difficult, but she had other, friendlier nicknames, including Mystic Meg, which came about because she was so New Agey, so woke, about so many things. She could be difficult because she was finding life difficult…”

A former staff member added, “Meghan quite rightly hated the fact that when she was in Nottingham Cottage, she had to agree well in advance what time she might leave for an appointment or an event, and she had to make sure she didn’t leave at the same time as, or clash in any way with, a more senior royal leaving the palace.”

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Britain's Prince Harry and his fiancee Meghan Markle visit the Terrence Higgins Trust World AIDS Day charity fair at Nottingham Contemporary in Nottingham, Britain, December 1, 2017. REUTERS/Adrian Dennis/Pool - RC1473D09210

Quinn wrote that while Meghan had her supporters within the royal household, others struggled to work with her. (Reuters)

Quinn wrote that while Meghan had her supporters within the royal household, others struggled to work with her. One senior staff member reportedly remarked, “Oh my God, here we go again – Meghan is Mrs. Simpson come back to haunt us!” 

The Duke and Duchess of Windsor standing next to each other and looking serious

Meghan Markle was compared to Wallis Simpson, a divorced American socialite who married Edward VIII after he abdicated the throne. (Daily Herald Archive/National Science & Media Museum/SSPL via Getty Images)

The queen’s uncle, Edward VIII, famously gave up the throne in 1936 so he could marry Wallis Simpson, the divorced American socialite.

“In a way, you could argue that Meghan upsetting senior staff and other members of the royal family was actually a good thing,” Quinn told Fox News Digital. “It led to what Meghan and Harry saw as their freedom.”

Queen Elizabeth Meghan Markle Prince Harry

The Duke and Duchess of Sussex, seen here with Queen Elizabeth II in 2018, stepped back as senior royals in 2020. They moved to California. (Chris Jackson/Getty Images)

The Duke and Duchess of Sussex stepped back as senior royals in 2020. They cited lack of support from the palace as one of their reasons. That year, the couple moved to California, where they’re raising their two young children, Prince Archie and Princess Lilibet.

The Associated Press contributed to this report.


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